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Spot & Spill Warranty Program in 3 Easy Steps

1

Protecting Your Investment

Purchasing carpeting is one of the largest investments you'll make in your home. Obviously, you want to protect that investment and might have some questions.

"How do I take care of my new flooring?"
"Who would you recommend when it comes time to have my flooring professionally cleaned?"
"Can I get a reminder when warranty cleanings are required?"

We have the answers!

With the My Flooring Warranty Program, we have proactively developed a trusted relationship with the best servive providers in your area to meet your needs.

When you purchase carpeting from us, we'll provide you with a one year spot and spill carpeting warranty that goes beyond the manufacturer's, at absolutely no cost to you, the homeowner.

 

2

Keeping You Covered

Together with our authorized service provider, My Flooring Warranty will keep track of your account and send you all the neccessary reminders to schedule the required cleanings in time to keep and protect your manufacturer's warranty requirements.

Within 72 hours of having your carpeting installed, you'll receive an email to activate your My Flooring Warranty coverage. Follow the instructions in the email and print out your warranty document and be sure to keep it in a safe place.

 

3

Peace of Mind

Now that you've made an investment in your home with new carpeting, preserve the value of that investment through regular professional cleanings and proper care.

We're providing you with a spot and spill solution that cleans up to 95% of all common mishaps. When you do need a cleaning covered by warranty, refer to the service provider on your warranty certificate. They'll provide warranteed service calls that are covered by this warranty.

And when it comes time for suggested annual cleanings per the manufacturer's guidelines, the service provider will contact you to set up an appointment that is convenient for you.

The service provider that we've partnered with is a local and reputable company. Best of all, these warranty provisions are provided bothat no charge for you.

Additional charges for the annual recommended cleanings will apply.

 

Step-By-Step Warranty Terms

  • Your flooring retailer will provide you with a complimentary spot remover that will remove up to 95% of all common stains and mishaps.
  • Approximately 10 days after the installation of your carpeting, you will receive an email with a personal validation code that will activate your warranty.
  • Follow the instructions in the email to activate your flooring warranty.
  • Once activated, you'll receive a warranty certificate online that you should save.
  • Keep this brochure and the warranty certificate in a safe place for future reference.
  • We will remind you when your warranty cleaning is required by the manufacturer.
  • If you need to utilize your flooring warranty, call your authorized service provider.

 

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1025 East 54th Street, Indianapolis, IN 46220 (Broad Ripple Area)   ·   (317) 251-0350   ·   info@brothers-floorcovering.com

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